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Customer Service Advisor – Permanent

Crewe, Cheshire

Our client is looking for talented and exceptional Customer Service Advisors to help them to maintain their amazing service to customers.  The ideal applicant will have good experience in a telephone customer service centre:  capable, ambitious, professional, flexible and have a terrific ‘can do’ attitude. This role is well supported by good management, offers excellent training and the opportunity to be part of a good humoured and talented team.

Main Duties and Responsibilities of the Customer Service Advisor:

  • Provide an amazing customer service experience for customers
  • Deliver a prompt and efficient service to all enquiries received via telephone, email, fax , live chat or post, offering help, advice and support.
  • Process orders for customers
  • Maintain an awareness of current promotions and product changes
  • Resolve any order issues and find a solution to problems
  • Generate customer interest in the company’s own branded products
  • Delight customers by going the extra mile
  • Offer help and support to other staff members, when needed

Skills Required of the Customer Service Advisor:

  • A genuine passion and interest for Customer Service- a real ‘people person’
  • At least one year of experience in a call centre environment.
  • Naturally positive communicator- both written and verbal
  • Excellent attention to detail
  • Attentive listening skills
  • Ability to multitask
  • Good excel skills
  • IT competent
  • Team player with a positive attitude

This is a permanent role offering stability and career progression, plus an excellent working environment.

To find out more about this Customer Service Advisor role, APPLY today.


Customer Service, Call centre, inbound, retention, customer care, customer support, customer,

£19,300 a year


Are you looking to join a professional business that offers fantastic training, stability and progression? Have you just left College or University and looking to start a career with a worldwide business? Do you have face to face customer service experience and want to work in an office?

Our client is offering a fantastic opportunity for those wanting to work in a Call centre with the right attitude and behaviour to join their business.

They are currently recruiting for Trainee Call Centre Agents for their call centre business in Crewe.


The Trainee Call Centre Agent role will involve:

  • Dealing with inbound customer service queries
  • Transferring calls
  • Working in a fast paced environment
  • Solving problems


The ideal Trainee Call Centre Agent will need to be/have:

  • Excellent communication skills
  • PC Literate
  • Strong customer service skills


This Trainee Call Centre Agent Role is a permanent role offering a 18,720K basic salary with other benefits including a pension scheme, £1400 of staff benefits and other money off schemes.


Bar work, waiting on, supermarkets, retail, care work or other customer facing roles – if so APPLY TODAY

To find out more about this Trainee Call Centre Agent Role – APPLY TODAY



Our client is looking for dedicated Customer Service Advisors to join their team. You’ll be working within our Customer Services teams supporting a variety of clients.

The Customer Service Advisor Role:

You’ll manage incoming calls from customers, who have purchased Added Care with retail partners. Calls may include; customers experiencing technical issues, requests to amend policy details or customer who wish to take out Added Care. You will love problem solving and achieving the best outcome for the customer ensuring the customer is engaged throughout the customer journey. There is also a requirement to process a range of administration tasks and liaise with the wider business.

The ideal Customer Service Advisor should be/have:

  • Enjoy making customers happy by delivering brilliant experiences
  • Have the flexibility to adapt to change in a fast-paced environment
  • Be well organised and passionate about providing a great service
  • Enjoy variety and learning new skills
  • Be resilient, have a keen attention to detail and know how to use a computer
  • Have had some customer service and administration experience

Immediate starts available- apply today for more information on this role!


Do you want to work for a forward thinking, highly reputable company? Are you looking to work in a fun, supportive environment?

RCM Recruitment are currently looking to recruit a Telesales Agent for a highly successful client based in Birmingham City Centre. Offering basic salary of around £16,000 basic plus uncapped commission structure, realistic OTE £25,000 per annum. Also working office hours Monday – Friday (no weekends and no late shifts)

Our client are looking for experience working in a sales role, as well they are looking for bubbly, chatty and confident individuals that enjoy talking and are motivated by the opportunity to be in control of your own earnings. Our clients are looking for candidates looking for a new challenge with experience in talking to customers in a sales-based role. They are looking for outgoing, bubbly and confident candidates!

This Telesales Agent position will involve:

  • Sourcing business and identifying new business opportunity
  • Contacting potential customers making them aware of the client and promoting company products
  • Providing excellent customer service
  • Building rapport with existing customer dealing with any queries
  • Responsible for building up pipeline of customers
  • Cold calling businesses, handling rejections and keeping positive

Ideal Telesales Agent skills:

  • Motivated by money
  • Experience in a sales-based role
  • Driven by targets
  • Team player
  • Punctual and reliable
  • Polite telephone manor
  • Good attention to detail and organised
  • Bubbly and talkative!

Do you think you have got what it takes??

Fun working environment- early finish Fridays!

Apply for this Telesales Agent position today!!

Uncapped earning potential!