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Customer Service Coordinator

 

£20,500 per annum

Mon-Fri 8am-5pm

25 holidays per year

 

Responsibilities of the Customer Service Coordinator:

 

To assist customers in resolving warranty, return, and reactive expediting issues

  • EXPEDITING
  • Expedite all open orders reactively from customer inquiries by contacting vendors and customers, notifying customers
  • Note each sales order and its corresponding purchase order with any changes such as quantity, delays, price discrepancies and/or cancellation requests in detail.
  • Update customers of the latest delivery status of their open orders.
  • Respond to all customers in a timely, efficient, and professional manner.
  • Interact with other departments.
  • RETURNS
  • Respond to customer requests for Engineering consults, RMA’s for credits and warranty repairs in a timely fashion. All customers should be responded to within 2 hours of their enquiry.
  • Distribution Returns – Customer contact; Manufacturer / Distributor contact. Sales interaction. Returns receiving interaction. Accounting interaction. Mu
  • Returns / Warranties – Customer contact, interaction with sales and QA Technicians.
  • Warranty Returns – Arrange for customer to go over problem with Team Leader. Process return number and notify any rush repairs.
  • CUSTOMER SATISFACTION
  • Ensure high degree of customer satisfaction by responding promptly, professionally and efficiently to all customer related requests.
  • Research/communicate/report/resolve/archive as requested all customer and/or employee questions/comments and issues
  • Maintain organised outlook folders and manage inbox
  • Report any/all customer complaint’s needing manager resolution to Customer Satisfaction Supervisor for follow up/closure.

 

 

Required Skills

  • Previous Customer Service experience

Job Location

Stoke-on-Trent, Newcastle-under-Lyme, Staffordshire

This Customer Service Coordinator role is permanent offering stability and career progression.

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