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Customer Services Advisor

Location: Crewe

Full or part-time hours available

Up to 20,500k per annum

 

Main Duties and Responsibilities of the Customer Service Advisor:

  • Provide an amazing customer service experience for customers.
  • Deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email, live chat or post, offering help, advice and support.
  • Process orders, returns, payments and refunds for customers.
  • Maintain an awareness of current promotions and product changes.
  • Arrange deliveries.
  • Resolve any order issues and find a solution to problems.
  • Generate customer interest in the company’s own branded products.
  • Delight customers by going the extra mile.
  • Offer help and support to other staff members, when needed
  • 5 days over 7 rota system.
  • Full time but happy to consider a job share for the right candidate.
  • Weekend work will usually be required on a rota basis (one Saturday or Sunday to be worked every 3 weeks) although if you have the skills and positive attitude, we are happy to discuss your hours and will try to accommodate your needs where we can.

 

Skills Required for the Customer Service Advisor:

  • A genuine passion and interest for Customer Service- a real ‘people person’. You will want a career in this field.
  • Patient, gets job satisfaction from helping others
  • 2 years of customer experience required or at least one year of experience in a call centre environment.
  • Naturally positive communicator- both written and verbal.
  • Resilient, laid back attitude- happy to take the more ‘difficult’ queries.
  • Excellent attention to detail..
  • Attentive listening skills
  • Ability to multitask.
  • Good excel skills.
  • A good level of IT skills- happy to email, input some information, copy and paste etc.

 

We Offer:

  • Competitive salary with monetary tips for good reviews and annual salary reviews
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Customer Service Advisor – Permanent

Crewe, Cheshire

Our client is looking for talented and exceptional Customer Service Advisors to help them to maintain their amazing service to customers.  The ideal applicant will have good experience in a telephone customer service centre:  capable, ambitious, professional, flexible and have a terrific ‘can do’ attitude. This role is well supported by good management, offers excellent training and the opportunity to be part of a good humoured and talented team.

Main Duties and Responsibilities of the Customer Service Advisor:

  • Provide an amazing customer service experience for customers
  • Deliver a prompt and efficient service to all enquiries received via telephone, email, fax , live chat or post, offering help, advice and support.
  • Process orders for customers
  • Maintain an awareness of current promotions and product changes
  • Resolve any order issues and find a solution to problems
  • Generate customer interest in the company’s own branded products
  • Delight customers by going the extra mile
  • Offer help and support to other staff members, when needed

Skills Required of the Customer Service Advisor:

  • A genuine passion and interest for Customer Service- a real ‘people person’
  • At least one year of experience in a call centre environment.
  • Naturally positive communicator- both written and verbal
  • Excellent attention to detail
  • Attentive listening skills
  • Ability to multitask
  • Good excel skills
  • IT competent
  • Team player with a positive attitude

This is a permanent role offering stability and career progression, plus an excellent working environment.

To find out more about this Customer Service Advisor role, APPLY today.

 

Customer Service, Call centre, inbound, retention, customer care, customer support, customer,

£19,300 a year

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Customer Service Advisor – Telephone Based

Home working available

Crewe, Cheshire

 

***** CUSTOMER SERVICE ADVISORS NEEDED *****

 

Our client is a worldwide business offering excellent training and progression opportunities into many other areas of the business.

they have an excellent reputation and work closely with some of the high street banks and also the mobile phone networks.

With this in mind they are looking for brilliant Customer Service Advisors – to provide that all important exceptional customer experience. Your role will include handling a variety of queries, updating customer details and inputting customers onto our system.

As with any Customer Service Advisor role you’ll need to be a great listener and communicator, going above and beyond wherever possible – Ideally our client is looking for C/S experience over the phone ideally in a call centre

Based at our client’s offices in Crewe, Cheshire.

Key Responsibilities for a Customer Service Advisor:

– Provide exceptional customer service to all our clients

– Display great communication skills both verbally and written for internal & external correspondence

– Ensuring that Quality Standards for accuracy and deadlines are met in all cases within the correct SLA’s.

– To act as first point of contact for our client’s customers

Benefits for a Customer Service Advisor:

– £20,000 basic salary

– 20 paid holidays per annum PLUS Bank Holidays

– In-house training provided

– Great & upbeat working atmosphere

– Good local transport facilities

– Capacity for progression within the company

– Dress Down

-£1400 of further staff benefits

HOME WORKING AVAILABLE AFTER FIRST 6-8 WEEKS OF TRAINING IN THE OFFICE

 

 

APPLY TODAY FOR AN IMMEDIATE CALL

 

JAUAURY  STARTS

 

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