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Technical Support Advisor

Permanent

Undisclosed Company

Crewe, Cheshire

3 days ago

Up to £23,000 per annum

Reference: TSACR

 

Technical Support Advisor

£21,700 to £23,000.  Excellent staff benefits also included

Full time, flexible.  Happy to consider job share/part time for the right candidate.

 

We have excellent opportunity for Technical Support Advisor to work in out client’s well established business in Crewe.

Main Duties and Responsibilities:

  • Answer technical queries regarding printers, ink, toners.
  • Speak clearly, patiently and clearly. Use minimum jargon and technical speak in order to convey technical information.
  • Deliver a prompt and efficient service to all enquiries received via telephone, email, live chat or post, offering help, advice and support.
  • Maintain an awareness of current promotions and product changes.
  • Occasionally help to train staff on technical topics. Share your expertise where required.
  • Find a solution to customer problems.
  • Generate customer interest in the company’s own branded products.
  • Delight customers by going the extra mile.
  • Offer help and support to other staff members, when needed
  • Full time but happy to consider a job share for the right candidate.
  • Weekend work will usually be required on a rota basis (one Saturday or Sunday to be worked every 3 weeks) although if you have the skills and positive attitude, we are happy to discuss your hours and will try to accommodate your needs where we can.

 

Skills Required:

  • A high level of technical knowledge regarding printers, ink and toners.
  • A genuine passion and interest for Customer Service- a real ‘people person’. You will want a career in this field.
  • You get job satisfaction from helping others
  • Excellent communication skills, happy to help. Patient and clear when communicating technical information.
  • Naturally positive communicator- both written and verbal.
  • Resilient, laid back attitude- happy to take the more ‘difficult’ queries.
  • Excellent attention to detail.
  • Attentive listening skills
  • Ability to multitask.
  • A good level of IT skills- happy to email, input some information on excel, copy and paste etc.

We Offer:

  • Competitive salary with monetary tips for good reviews and annual salary reviews
  • Training, development and support
  • Competitive annual leave with additional holidays for each year worked
  • Employee assistance programme
  • Annual flu shot
  • Cycle to work scheme
  • Staff excellence for Customer Service Awards scheme
  • Generous long service cash rewards from 5 years of service
  • Regular social and team building events
  • An open, friendly, supportive and fun working environment with friendly and approachable management.
  • Death in service insurance
  • Genuine potential for career progression and training with clear development objectives and support

 

If you are interested in this Technical Support role APPLY today for more information

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