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Technical Support Agent

Permanent

Undisclosed Company

Crewe, Cheshire

1 month ago

Up to £25,000 per annum

Reference: TSA

Technical Support Agent

Monday-Friday hours, no weekend, competitive bonus plus performance bonus.

Our client is looking for a Technical Support Agent to work in their growing team. You will be dealing with business customers, demonstrating clear communication and problem-solving skills. Ideally my client are looking for someone with a 1st line support or technical support background but will also consider a strong customer service/support background with the ability to pick up technical knowledge of products quickly and is enthusiastic to learn and develop.

The Technical Support Agent role will involve:

  • Dealing with inbound faults and enquiry calls from existing customers
  • Responding to basic and routine inquiries of a technical nature for our various market leading business-led communications products, including hardware/software, or other designated client products
  • Providing excellent customer service
  • Answering customer calls and emails
  • Building strong relationships with customers
  • Using a ticket system to log, diagnose and feedback issues

The ideal Technical Support Agent will need to have/be:

  • High attention to detail
  • Ability to comprehend instructions and details but willing to question in order to clarify requirements
  • Confident in own ability and judgment and willing to take the lead and be personally accountable
  • Strong time management skills and the ability to work under pressure
  • A good technical understanding and a logical approach to resolving diagnostic issues
  • Good knowledge of Microsoft Office products
  • Strong project management skills

This is an excellent opportunity to join a well-known business offering stability and career progression.

 

customer service advisor, account manager, customer service assistant, customer service representative, customer retention, customer service administrator, customer service associate, customer care advisor, client support, customer support, customer service, client service

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