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Technical Support Advisor

£21,700 to £23,000.  Excellent staff benefits also included

Full time, flexible.  Happy to consider job share/part time for the right candidate.

 

We have excellent opportunity for Technical Support Advisor to work in out client’s well established business in Crewe.

Main Duties and Responsibilities:

  • Answer technical queries regarding printers, ink, toners.
  • Speak clearly, patiently and clearly. Use minimum jargon and technical speak in order to convey technical information.
  • Deliver a prompt and efficient service to all enquiries received via telephone, email, live chat or post, offering help, advice and support.
  • Maintain an awareness of current promotions and product changes.
  • Occasionally help to train staff on technical topics. Share your expertise where required.
  • Find a solution to customer problems.
  • Generate customer interest in the company’s own branded products.
  • Delight customers by going the extra mile.
  • Offer help and support to other staff members, when needed
  • Full time but happy to consider a job share for the right candidate.
  • Weekend work will usually be required on a rota basis (one Saturday or Sunday to be worked every 3 weeks) although if you have the skills and positive attitude, we are happy to discuss your hours and will try to accommodate your needs where we can.

 

Skills Required:

  • A high level of technical knowledge regarding printers, ink and toners.
  • A genuine passion and interest for Customer Service- a real ‘people person’. You will want a career in this field.
  • You get job satisfaction from helping others
  • Excellent communication skills, happy to help. Patient and clear when communicating technical information.
  • Naturally positive communicator- both written and verbal.
  • Resilient, laid back attitude- happy to take the more ‘difficult’ queries.
  • Excellent attention to detail.
  • Attentive listening skills
  • Ability to multitask.
  • A good level of IT skills- happy to email, input some information on excel, copy and paste etc.

We Offer:

  • Competitive salary with monetary tips for good reviews and annual salary reviews
  • Training, development and support
  • Competitive annual leave with additional holidays for each year worked
  • Employee assistance programme
  • Annual flu shot
  • Cycle to work scheme
  • Staff excellence for Customer Service Awards scheme
  • Generous long service cash rewards from 5 years of service
  • Regular social and team building events
  • An open, friendly, supportive and fun working environment with friendly and approachable management.
  • Death in service insurance
  • Genuine potential for career progression and training with clear development objectives and support

 

If you are interested in this Technical Support role APPLY today for more information

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Customer Services Advisor

Location: Crewe

Full or part-time hours available

Up to 20,500k per annum

 

Main Duties and Responsibilities of the Customer Service Advisor:

  • Provide an amazing customer service experience for customers.
  • Deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email, live chat or post, offering help, advice and support.
  • Process orders, returns, payments and refunds for customers.
  • Maintain an awareness of current promotions and product changes.
  • Arrange deliveries.
  • Resolve any order issues and find a solution to problems.
  • Generate customer interest in the company’s own branded products.
  • Delight customers by going the extra mile.
  • Offer help and support to other staff members, when needed
  • 5 days over 7 rota system.
  • Full time but happy to consider a job share for the right candidate.
  • Weekend work will usually be required on a rota basis (one Saturday or Sunday to be worked every 3 weeks) although if you have the skills and positive attitude, we are happy to discuss your hours and will try to accommodate your needs where we can.

 

Skills Required for the Customer Service Advisor:

  • A genuine passion and interest for Customer Service- a real ‘people person’. You will want a career in this field.
  • Patient, gets job satisfaction from helping others
  • 2 years of customer experience required or at least one year of experience in a call centre environment.
  • Naturally positive communicator- both written and verbal.
  • Resilient, laid back attitude- happy to take the more ‘difficult’ queries.
  • Excellent attention to detail..
  • Attentive listening skills
  • Ability to multitask.
  • Good excel skills.
  • A good level of IT skills- happy to email, input some information, copy and paste etc.

 

We Offer:

  • Competitive salary with monetary tips for good reviews and annual salary reviews
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IT Recruiter – Talent Acquisition- Internal Recruitment Opportunity

Full-time or part-time options are available, flexible role offering some work from home days for the right candidate.

This role will be offering a very competitive basic up to 40K with a competitive bonus structure. The role is working for a global organisation that offers stability and further career progression

The role will involve:

  • Sourcing candidates through job boards and LinkedIn
  • Leading the recruitment process for our client’s IT department
  • Scheduling Interviews
  • Making offers and feeding back to candidates
  • Project work

 

The ideal candidate will need to be/have:

  • An experienced recruiter from an internal talent acquisition role or a recruitment agency environment with solid experience in IT recruitment
  • Advanced ability to source qualified candidates by networking and using the tools provided such as job boards and LinkedIn
  • Skilled in using tools such as ATS’s, LinkedIn and LinkedIn recruiter
  • A personable, outgoing, and friendly demeanor
  • Be passionate, and professional
  • Excellent verbal and written communication skills

Working Hours: Monday to Friday, 08:30am – 05:00pm, However flexible/part-time hours will be considered. 

This role will offer a very competitive package dependent on experience

 

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Outbound Sales Advisor- Crewe

 

Key Role Responsibilities of the Outbound Sales Advisor:

 

  • Selling Communication lead products and services to existing customers and new businesses by explaining the full features and benefits of our product range leading to a great quality sale.
  • Negotiating commercially viable but flexible packages designed to attract and retain customers in line with the targets and expectations of the business.
  • Building strong relationships with customers and colleagues to contribute to a high performing and highly rewarding culture for success.
  • Maximising the potential of our new and existing customers by tailoring offers in line with the customer’s needs and looking to cross and upsell suitable communication solutions for the B2B sector.

 

Experience required of the Outbound Sales Advisor:

 

Essential

  • Proven track record working in a Telesales based role is desirable however my client will consider call centre experience and driven candidates interested in starting their career in sales.
  • Understanding of the Telecommunications industry and product knowledge of converged communications would be advantageous.
  • Strong interpersonal, verbal, organisational and communication skills, discipline, attention to detail and real passion for delivering results.
  • Able to work to a defined sales process that covers all products in the range both though personal development and internal training and support
  • Ability to work on the following platforms: Microsoft office including Word, Outlook and Excel.

 

This Outbound Sales Advisor role is working for a global organisation who have set up a new and exciting telecoms department. They are expecting aggressive growth over the next 6 months offering a stable and progressive career.

 

The role is working 8.30-5pm Monday-Friday and is based in Shrewsbury.

 

They are offering a competitive basic up to 25K dependant on experience plus uncapped commission with top earners doing up to £1000 a month extra.

 

To find out more about this Outbound Sales Advisor opportunity APPLY TODAY!

 

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IT Support Technician

Winsford

Type: Permanent/ Full Time

Salary up to 24k

 

Summary of IT Support Technician role:

Due to the continued growth and the success of our client’s ecommerce business, they require a talented and knowledgeable I.T. Support Technician to join their innovative I.T. Support Team. The ideal candidate will be confident with setting up technical systems, interested in new technologies, able to provide support to remote users and confident to support with a range of IT and communication requirements.

Day to day, you will provide technical support to employees. You would also be supporting remote workers and their I.T. needs. This would be a great role for an I.T. enthusiast who is naturally technically minded and passionate about computers.

 

Main Duties and Responsibilities of the IT Support Technician:

  • Reporting directly to our Senior Infrastructure Manager
  • Provide I.T. technical support for our Crewe and Winsford sites and our remote workers
  • Maintaining internal IT in conjunction with other IT engineers: Desktops and peripherals, servers, network/firewalls/Internet Connections
  • Setting up I.T. access and resources for new starters
  • Maintaining voice, email and other communication channels for the business

Skills Required:

  • A genuine passion and interest for I.T. with proven success in a similar role or recent college/degree qualification in I.T.
  • A solid understanding of Microsoft Office 365 and its services
  • Naturally positive communicator- able to speak to people with all levels of IT knowledge
  • Problem solver, “can do” attitude essential
  • Able to prioritise workload and work systematically
  • Own transport and driving license
  • Occasional weekend work and flexibility to support the business out of hours, as required

Not essential but advantageous:

  • Knowledge of Microsoft Azure and its services
  • Experience of maintaining AWS, Google Cloud
  • Experience of maintaining Cloud integration of non-cloud infrastructure
  • A degree or higher-level qualification in I.T.

 

 

We Offer:

  • Competitive salary with annual salary reviews
  • Generous annual leave
  • Genuine potential for career progression and training with clear development objectives and support
  • Death in service insurance
  • Free parking with easy access to rail and bus routes
  • Fun and exciting social and team building events
  • An intelligent, good humoured and modern thinking work force
  • Generous long service cash rewards from 5 years of service

If you would like to find out more about this IT Support Technician role, APPLY today.

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Customer Service Advisor – Permanent

Crewe, Cheshire

Our client is looking for talented and exceptional Customer Service Advisors to help them to maintain their amazing service to customers.  The ideal applicant will have good experience in a telephone customer service centre:  capable, ambitious, professional, flexible and have a terrific ‘can do’ attitude. This role is well supported by good management, offers excellent training and the opportunity to be part of a good humoured and talented team.

Main Duties and Responsibilities of the Customer Service Advisor:

  • Provide an amazing customer service experience for customers
  • Deliver a prompt and efficient service to all enquiries received via telephone, email, fax , live chat or post, offering help, advice and support.
  • Process orders for customers
  • Maintain an awareness of current promotions and product changes
  • Resolve any order issues and find a solution to problems
  • Generate customer interest in the company’s own branded products
  • Delight customers by going the extra mile
  • Offer help and support to other staff members, when needed

Skills Required of the Customer Service Advisor:

  • A genuine passion and interest for Customer Service- a real ‘people person’
  • At least one year of experience in a call centre environment.
  • Naturally positive communicator- both written and verbal
  • Excellent attention to detail
  • Attentive listening skills
  • Ability to multitask
  • Good excel skills
  • IT competent
  • Team player with a positive attitude

This is a permanent role offering stability and career progression, plus an excellent working environment.

To find out more about this Customer Service Advisor role, APPLY today.

 

Customer Service, Call centre, inbound, retention, customer care, customer support, customer,

£19,300 a year

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Customer Service Advisor – Telephone Based

Home working available

Crewe, Cheshire

 

***** CUSTOMER SERVICE ADVISORS NEEDED *****

 

Our client is a worldwide business offering excellent training and progression opportunities into many other areas of the business.

they have an excellent reputation and work closely with some of the high street banks and also the mobile phone networks.

With this in mind they are looking for brilliant Customer Service Advisors – to provide that all important exceptional customer experience. Your role will include handling a variety of queries, updating customer details and inputting customers onto our system.

As with any Customer Service Advisor role you’ll need to be a great listener and communicator, going above and beyond wherever possible – Ideally our client is looking for C/S experience over the phone ideally in a call centre

Based at our client’s offices in Crewe, Cheshire.

Key Responsibilities for a Customer Service Advisor:

– Provide exceptional customer service to all our clients

– Display great communication skills both verbally and written for internal & external correspondence

– Ensuring that Quality Standards for accuracy and deadlines are met in all cases within the correct SLA’s.

– To act as first point of contact for our client’s customers

Benefits for a Customer Service Advisor:

– £20,000 basic salary

– 20 paid holidays per annum PLUS Bank Holidays

– In-house training provided

– Great & upbeat working atmosphere

– Good local transport facilities

– Capacity for progression within the company

– Dress Down

-£1400 of further staff benefits

HOME WORKING AVAILABLE AFTER FIRST 6-8 WEEKS OF TRAINING IN THE OFFICE

 

 

APPLY TODAY FOR AN IMMEDIATE CALL

 

JAUAURY  STARTS

 

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Business Development Manager – Desk Based

 

Crewe
Working Hours – Monday to Friday, 8:30am to 5pm

Due to ongoing growth, our client , a leading global fleet management company, are looking for a Business Development Managers/Sales Executive to join their Telematics team at their head office in Crewe. (Full training will be provided).

 

What will you be doing as a Business Development Manager?


  • Contact current customers and warm leads to promote products
    • Follow up of internal and website leads.
    • Fully explain features and benefits, arranging and performing on-line screen sharing demonstrations as and when necessary.
    • Taking orders and organising installations.
    • After sales service to ensure customers are 100% satisfied.
    • Obtain additional orders or referrals from current customers.
    • There may also be the opportunity to attend exhibitions / trade shows to promote our new and exciting product.

 

What experience/skills/attributes do you need?


  • Telesales experience required.
    • Hard working and self-motivated with a desire to succeed.
    • Excellent communication and listening skills.
    • Team player.
    • A quick learner with the ability to think on your feet.
    • A desire to hit all targets in order to maximise earnings.

 

What benefits do we offer?

  • Excellent training and coaching.
    • Annual salary review and achievable commission scheme.
    • Great opportunities for ongoing development and progression.
    • Secondment opportunities to work in our international offices.
    • No weekend or shift work.
    • Local and online discounts including corporate gym membership and discounted restaurants
    • 22 days holiday plus Bank Holidays (increasing with each year of service to a maximum of 25 days).
    • Pension.
    • Life assurance.
    • Service Awards at 5, 10 and 20 years.
    • Employee Assistance Programme.
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B2B Sales Account Manager

 

Key Role Responsibilities of the B2B Sales Account Manager:

 

  • Selling and services to existing customers and new businesses by explaining the full features and benefits of our product range leading to a great quality sale.
  • Building strong relationships with customers and colleagues to contribute to a high performing and highly rewarding culture for success.
  • Work towards achievable sales targets
  • Support on-going growth within a brand-new division

 

Experience required of the B2B Sales Account Manager:

 

Essential

  • Strong interpersonal, verbal, organisational and communication skills, discipline, attention to detail and real passion for delivering results.
  • Ability to work on the following platforms: Microsoft office including Word, Outlook and Excel.
  • Motivated and ambitious and able to hit and exceed targets

 

Desirable

  • Previous experience in B2B relationship building, solution sales or account management

 

This B2B Sales Account Manager role is working for a global organisation.

 

They are expecting aggressive growth over the next 6 months offering a stable and progressive career.

 

The role is working 8.30-5pm Monday-Friday.

 

They are offering a competitive basic dependant on experience 18-20K plus uncapped commission OTE 30K a year

 

To find out more about this B2B Sales Account Manager opportunity APPLY TODAY!

 

 

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Monday-Friday 8.30am-5pm

Basic up to 19K OTE year 1 – 25K, year 2- 30K

Full training provided and genuine career progression opportunities.

Are you looking to start your career in sales with a professional company that offers fantastic training, stability and progression? Are you competitive in nature and driven by money? Do you have a natural ability to talk over the phone? Our client has a fantastic opportunity within their telesales department for Trainee Sales Executives.

They are looking for motivated and professional individuals that want to earn money and succeed in their career.

The Trainee Sales Executive role will involve:

  • Inbound and Outbound calling to businesses promoting products and services
  • Managing accounts
  • Working in a target driven environment
  • Working within a team
  • Building relationships with customers

The ideal Trainee Sales Executive will need to be/have:

  • Strong communication skills
  • The ability to work to targets
  • PC Literate

DO you have experience in hospitality, retail, bar work, or any customer facing role with a drive to succeed and competitive personality, this role will suit someone who wants to push themselves to succeed in a target driven environment.

In return our client offers an attractive package of office working hours, a 19K basic and an OTE of 25K plus genuine progression opportunities.

OFFICE HOURS MON-FRIDAY NO WEEKENDS

 

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