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Customer Service Advisor – Permanent

Crewe, Cheshire

Our client is looking for talented and exceptional Customer Service Advisors to help them to maintain their amazing service to customers.  The ideal applicant will have good experience in a telephone customer service centre:  capable, ambitious, professional, flexible and have a terrific ‘can do’ attitude. This role is well supported by good management, offers excellent training and the opportunity to be part of a good humoured and talented team.

Main Duties and Responsibilities of the Customer Service Advisor:

  • Provide an amazing customer service experience for customers
  • Deliver a prompt and efficient service to all enquiries received via telephone, email, fax , live chat or post, offering help, advice and support.
  • Process orders for customers
  • Maintain an awareness of current promotions and product changes
  • Resolve any order issues and find a solution to problems
  • Generate customer interest in the company’s own branded products
  • Delight customers by going the extra mile
  • Offer help and support to other staff members, when needed

Skills Required of the Customer Service Advisor:

  • A genuine passion and interest for Customer Service- a real ‘people person’
  • At least one year of experience in a call centre environment.
  • Naturally positive communicator- both written and verbal
  • Excellent attention to detail
  • Attentive listening skills
  • Ability to multitask
  • Good excel skills
  • IT competent
  • Team player with a positive attitude

This is a permanent role offering stability and career progression, plus an excellent working environment.

To find out more about this Customer Service Advisor role, APPLY today.

 

Customer Service, Call centre, inbound, retention, customer care, customer support, customer,

£19,300 a year

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Technical Support Agent

Monday-Friday hours, no weekend, competitive bonus plus performance bonus.

Our client is looking for a Technical Support Agent to work in their growing team. You will be dealing with business customers, demonstrating clear communication and problem-solving skills. Ideally my client are looking for someone with a 1st line support or technical support background but will also consider a strong customer service/support background with the ability to pick up technical knowledge of products quickly and is enthusiastic to learn and develop.

The Technical Support Agent role will involve:

  • Dealing with inbound faults and enquiry calls from existing customers
  • Responding to basic and routine inquiries of a technical nature for our various market leading business-led communications products, including hardware/software, or other designated client products
  • Providing excellent customer service
  • Answering customer calls and emails
  • Building strong relationships with customers
  • Using a ticket system to log, diagnose and feedback issues

The ideal Technical Support Agent will need to have/be:

  • High attention to detail
  • Ability to comprehend instructions and details but willing to question in order to clarify requirements
  • Confident in own ability and judgment and willing to take the lead and be personally accountable
  • Strong time management skills and the ability to work under pressure
  • A good technical understanding and a logical approach to resolving diagnostic issues
  • Good knowledge of Microsoft Office products
  • Strong project management skills

This is an excellent opportunity to join a well-known business offering stability and career progression.

 

customer service advisor, account manager, customer service assistant, customer service representative, customer retention, customer service administrator, customer service associate, customer care advisor, client support, customer support, customer service, client service

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Solicitor / Legal Executive

Our client is looking to grow their team of experienced litigators, based in Cheshire area. This is an exciting opportunity for a solicitor or legal executive to join the team running a full medical Negligence claimant caseload.

The right candidate would have extensive litigation experience and a proven track record of running of claimant cases from start to finish, both pre and post issue.

Solicitor/Legal Executive Role Requirements

  • Law degree
  • All levels of PQE considered with significant clinical negligence / multi-track personal injury experience
  • Litigation experience
  • Client management skills and the ability to demonstrate an understanding of clients’ expectations
  • Excellent attention to detail
  • Ability to work to deadlines
  • A confident communicator

Solicitor/Legal Executive Role Responsibilities (not limited to)

  • Drafting letters of claim
  • Instructing experts
  • Assessing quantum
  • Negotiating settlements
  • Instructing counsel
  • Attending conferences with counsel and experts
  • Attending Case Management Conferences and application hearings
  • Drafting witness statements
  • Litigating cases to settlement or Trial

Salary

Salary range £30,000 – £50,000 dependent on level of PQE and experience.

My client will consider part time work although it will have to be at least 4 full days a week.

1/2 days a week home working available once trained up.

This is an excellent opportunity to work for a fast paced business offering stability and further career progression.

 

 

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Are you looking to join a professional business that offers fantastic training, stability and progression? Have you just left College or University and looking to start a career with a worldwide business? Do you have face to face customer service experience and want to work in an office?

Our client is offering a fantastic opportunity for those wanting to work in a Call centre with the right attitude and behaviour to join their business.

They are currently recruiting for Trainee Call Centre Agents for their call centre business in Crewe.

 

The Trainee Call Centre Agent role will involve:

  • Dealing with inbound customer service queries
  • Transferring calls
  • Working in a fast paced environment
  • Solving problems

 

The ideal Trainee Call Centre Agent will need to be/have:

  • Excellent communication skills
  • PC Literate
  • Strong customer service skills

 

This Trainee Call Centre Agent Role is a permanent role offering a 18,720K basic salary with other benefits including a pension scheme, £1400 of staff benefits and other money off schemes.

DO YOU HAVE EXPERIENCE WORKING IN ANY OF THE FOLLOWING?

Bar work, waiting on, supermarkets, retail, care work or other customer facing roles – if so APPLY TODAY

To find out more about this Trainee Call Centre Agent Role – APPLY TODAY

 

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