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Customer Service Coordinator

 

£20,500 per annum

Mon-Fri 8am-5pm

25 holidays per year

 

Responsibilities of the Customer Service Coordinator:

 

To assist customers in resolving warranty, return, and reactive expediting issues

  • EXPEDITING
  • Expedite all open orders reactively from customer inquiries by contacting vendors and customers, notifying customers
  • Note each sales order and its corresponding purchase order with any changes such as quantity, delays, price discrepancies and/or cancellation requests in detail.
  • Update customers of the latest delivery status of their open orders.
  • Respond to all customers in a timely, efficient, and professional manner.
  • Interact with other departments.
  • RETURNS
  • Respond to customer requests for Engineering consults, RMA’s for credits and warranty repairs in a timely fashion. All customers should be responded to within 2 hours of their enquiry.
  • Distribution Returns – Customer contact; Manufacturer / Distributor contact. Sales interaction. Returns receiving interaction. Accounting interaction. Mu
  • Returns / Warranties – Customer contact, interaction with sales and QA Technicians.
  • Warranty Returns – Arrange for customer to go over problem with Team Leader. Process return number and notify any rush repairs.
  • CUSTOMER SATISFACTION
  • Ensure high degree of customer satisfaction by responding promptly, professionally and efficiently to all customer related requests.
  • Research/communicate/report/resolve/archive as requested all customer and/or employee questions/comments and issues
  • Maintain organised outlook folders and manage inbox
  • Report any/all customer complaint’s needing manager resolution to Customer Satisfaction Supervisor for follow up/closure.

 

 

Required Skills

  • Previous Customer Service experience

Job Location

Stoke-on-Trent, Newcastle-under-Lyme, Staffordshire

This Customer Service Coordinator role is permanent offering stability and career progression.

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Sales Team Leader/Sales Advisor

Salary: £24,000 per year + Commission

Location: Newcastle-under-Lyme town centre
Rota: Monday-Friday 9-6pm
Experience: Minimum 12 months in sales, preferably outbound

Our client are a financial services company dealing with inbound enquiries that are generated from our 2 websites which we own and manage. Enquiries arrive through web forms, web chats and inbound phone calls.

They are looking to recruit an outgoing, confident and enthusiastic Sales Team Leader to join and manage our small team. They will be responsible for converting these enquiries into appointments, which are dealt with by our partner company in Manchester.

The successful applicant must be able to manage a small team and report to the Managing Director, who is based out-of-office.

The commission will typically be £1000 per month on target.

 

The hours will be Monday-Friday 9am-6pm

 

Team leader experience not necessary. Just a really strong person who is dependable and can lead another 1/2 advisors. This will probably grow as they get bigger.

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